Returns And Exchange Policy
here are a few important things to keep in mind when returning a product you have purchased from iBooks.pk Online Store:
Please ensure that the item you are returning is repacked with the original invoice/receipt.
We will only exchange any product(s), if the product(s) received has any kind of defect or if the wrong product has been delivered to you. Contact us by emailing us images of the defected product at Support@ibooks.pk or calling us at 0322-2207005 (Mon to Fri 9am to 5pm and Sat 9am to 2pm) within 3 days from the date you received your order. Please note that the product must be unused with the price tag attached. Once our team has reviewed the defected product, an exchange will be offered for the same amount.
You may cancel your order any time before the order is processed by calling us at 0322-2207005(Mon to Fri 9am to 5pm and Sat 9am to 2pm).
Once the order is shipped, you will receive the shipping confirmation via email that contains the tracking information.
The Return and Exchange Policy will apply once the product is shipped.